Contact Us

If you are seeking assistance from the Department for yourself or another individual, please contact us via telephone (850) 414-2000 or email:

To apply for services or obtain information about our programs and services, please click here for your local Elder Helpline number, or you may call the statewide, toll-free Elder Helpline at 1-800-96-ELDER (1-800-963-5337).

For MEDIA INQUIRIES, email for the Office of Communications.

For information on how to file a PUBLIC RECORDS REQUEST click here

For free and confidential health insurance counseling for Medicare beneficiaries, their families, and caregivers through our SHINE (Serving Health Insurance Needs of Elders) Program, call the statewide, toll-free Elder Helpline at 1-800-96-ELDER (1-800-963-5337) or visit the program website here.

To contact the Senior Legal Helpline, please call 1-888-895-7873, or visit their website.

To contact the Long-Term Care Ombudsman Program, please call 1-888-831-0404, or visit to make a long-term care resident complaint.

If you would like to submit a complaint via email please send it to:, by phone, call us at 855-305-3030 or via mail, please send it to the attention of OPPG at:

Florida Department of Elder Affairs
4040 Esplanade Way
Tallahassee, FL 32399-7000
Phone: 850-414-2000
Fax: 850-414-2004
TDD: 850-414-2001

Note: Under Florida law, email addresses are public records. If you do not want your email address released in response to a public records request, do not send electronic mail to this entity. Instead, contact this office by phone or in writing.

Please report broken links on our web pages via email at

All voice telephone numbers on this website may be reached by persons using TTY/TDD equipment via the Florida Relay Service at 711.

DISCLAIMER: Under Florida law, this webform is a public record. Please do NOT submit any identifying information that would be against HIPAA standards.