File A Complaint

If you have concerns about the quality of life and care of a loved one residing in a long-term care facility, several resources are available to you. Please contact us at ltcopinformer@elderaffairs.org. 

Below is a listing of state government organizations that may be able to assist you. 

Long-Term Care Ombudsman Program

A volunteer-based advocacy organization seeking to improve long-term care facility residents’ quality of life and care. Investigates complaints made by or on behalf of residents. All investigations are confidential and provided at no charge. 

Call us at: 1-888-831-0404 (toll-free) or 1-850-414-2323 

Fax us at: 1-850-414-2377 

Write us at: 4040 Esplanade Way Tallahassee, FL 32399-7000 

 

Florida Abuse Hotline (Department of Children and Families)

Charged with providing comprehensive protective services for vulnerable adults who are abused, neglected or exploited. State law requires that reports of abuse, neglect, threatened harm, or exploitation be made to this hotline. 

Toll-free: 1-800-96-ABUSE (800-962-2873) 

Fax: 1-800-914-0004 

Web site: https://www.myflfamilies.com/services/abuse/abuse-hotline  

 

Agency for Health Care Administration

Licenses and regulates Florida’s long-term care facilities and provides a toll-free telephone system through which consumers may file complaints. 

Toll-free: 1-888-419-3456 (Monday through Friday, 8 a.m. – 6 p.m.) 

Web site: http://ahca.myflorida.com/Contact/call_center.shtml 

Fax: 850- 488-6094 

 

Elder Helpline (Department of Elder Affairs)

Provides information regarding elder services and activities in each Florida county. 

Toll free: 1-800-963-5337 

Web site: https://elderaffairs.org/programs-services/elder-helpline-1-800-963-5337/ 

 

Medicaid Fraud Control Unit (Attorney General)

Investigates fraud committed by health care providers; corruption in the administration of the Medicaid program; and abuse, neglect and exploitation of the elderly, ill and disabled residents of long-term care facilities. 

Toll-free: 1-866-966-7226 

Web site: http://myfloridalegal.com 

Fax: 850- 410-1630 

 

Division of Medical Quality Assurance (Department of Health)

Protects the public through health care licensure, enforcement, and information; is responsible for analyzing and investigating complaints against healthcare practitioners and facilities, inspecting facilities and investigating unlicensed activity. 

Toll-free: 1-888-419-3456 

Web site: https://mqa-internet.doh.state.fl.us/mqasearchservices/home  

Office of Public and Professional Guardians

Chapter 744, Florida Statutes, requires that the Office of Public and Professional Guardians establish a procedure to review, and if determined legally sufficient, investigate any complaint that a professional guardian has violated the standards of practice established by the Office of Public and Professional Guardians governing the conduct of professional guardians. 

If you would like to submit a complaint via email, please send it to: 

 OPPGcomplaints@elderaffairs.org  or by phone, call us at 855-305-3030, or via mail,  please send it to: 

Department of Elder Affairs 
Office of Public and Professional Guardians 
Attn: Complaints 
4040 Esplanade Way 
Tallahassee, FL 32399-7000