Programs & Services Handbook 

2023 Programs & Services Handbook 

Appendices 

• Appendix A – Service Description & Standards 

• Appendix B – Co-Payment for Service Guidelines 

• Appendix C – Enterprise Client Information & Registration Tracking System (eCIRTS) 

• Appendix D – Grievance Procedures 

• Appendix E – Background Screening Clearinghouse Instructions 

Chapters 

• Chapter 1 – Administered Programs General Information, Planning & Monitoring 

• Chapter 2 – Intake Screening Prioritization Assessment 

• Chapter 3 – General Policies & Older Americans Act 

• Chapter 4 – Older Americans Act Title IIIB 

• Chapter 5 – Older Americans Act Title IIIC 

• Chapter 6 – Older Americans Act Title IIID 

• Chapter 7 – Older Americans Act Title IIIE 

• Chapter 8 – Older Americans Act Title VII 

• Chapter 9 – Community Care for the Elderly (CCE) Program 

• Chapter 10 – Alzheimer’s Disease Initiative (ADI) 

• Chapter 11 – Home Care for the Elderly (HCE) Program 

• Chapter 12 – RELIEF Program 

• Chapter 13 – Emergency Management & Preparedness