ONE-HOUR TRAINING

This training must be completed here on the Department of Elder Affairs website to receive a certificate of completion.

Important:

• You must watch the training by yourself (NOT in a group).
• If you watch the training on any other website, you will NOT get a certificate.
• This program does NOT support group training.
• You only need to take this training once. If you get a new job, you can give your certificate to your new employer.
• If you previously completed this training, you will NOT get a new certificate with a different completion date.
• Please KEEP your original certificate. Your employer will need it to verify proof of training.

What Happens After You Finish

• When the training ends, you will be automatically sent to a form to request your certificate.
• Please wait up to 30 seconds for the page to change.
• Fill out the form completely and click submit.
• You will get your certificate within five business days.

How to Make Sure the Certificate Request Form Works

Before starting the training, please follow these steps:

1. Make sure you are watching the training on the Department of Elder Affairs official website.
2. Clear your browser’s cache:
   Press CTRL + F5 on your keyboard while on this page.
3. When the training ends, do NOT close the page.
   Wait up to 30 seconds for the form to appear.
4. The certificate request form may not work properly on mobile devices. It is highly recommended you use a desktop computer.

After You Get Your Certificate

• You are responsible for giving a copy of the certificate to your employer.
• Employers must keep a copy of the certificate in your personnel file.
• The Agency for Health Care Administration (AHCA) will check for this during routine monitoring visits.

Watch the Required One-Hour Training Video Below